Legal

Refund & Cancellation Policy

Clear, fair terms for our promotional services, so you always know where you stand before and after you book.

Last updated: October 19, 2026

Overview

This Refund and Cancellation Policy applies to all promotional services purchased from Cheesy Records TV. By booking and paying for any service, you agree to the terms described below. We want every artist to feel confident working with us, so we keep our refund terms straightforward and apply them consistently.

Nature of Our Services

Cheesy Records TV provides intangible promotional services. These include fixed IG Story publications, IG feed posts, written artist interviews, website publication, and placements on our own network pages using artist submitted assets. We do not sell physical goods. Because nothing is shipped, there are no shipping charges and no physical returns. On rare occasions, we use paid Instagram promotion to boost a customer's placement. Boosting is not a listed package deliverable. The results of promotional work, including any boosted placement, vary by release, audience, and timing, and they are never guaranteed.

When Work Begins

We begin work only after receiving the required payment and assets. For this policy, work begins when we actually start preparing or publishing your purchased service. Receiving your payment or assets by itself does not mean work has begun.

Cancellations

  • If you cancel before we begin work on your order, you are eligible for a full refund.
  • If we decline your paid order before work begins, you receive a full refund.
  • Once work has started, refunds are prorated. We refund the portion of the amount you actually paid that covers work not yet performed, and we keep the portion that covers work already completed.
  • To cancel, email us or message us on Instagram as early as possible so we can pause work and calculate any refund accurately.

Refund Eligibility

If we fail to deliver within the publication window confirmed in writing before payment due to our own fault, you may choose one of two remedies. You may request that we redo or complete the work, or you may request a refund of the undelivered portion of the service. We will confirm your choice in writing before we act on it.

Non-Refundable Items

The following are not eligible for a refund:

  • Work that has already been performed.
  • Completed and published deliverables, such as a feature, interview, or campaign post that is already live.

Performance Disclaimer

Refunds are not provided based on reach, views, streams, plays, or follower outcomes. Those results depend on factors outside our control, including platform behavior and audience response, and they are never guaranteed. Our service is the promotional work we perform, not a specific metric result.

How to Request a Refund

To request a refund, email cheesyrecordstv@gmail.com or message us on Instagram at @cheesyrecords.tv with your order details, including the name on the order, the service purchased, and the date of purchase. We review each request based on the service scope and work completed.

Refund Processing

Next Level 360 LLC handles refunds. If your refund is approved, we confirm the refund amount, method, and expected processing time with you in writing.

Chargebacks

If something is wrong with your order, please contact us first so we can try to resolve it. This does not limit any rights you have with your bank or card issuer.

Contact Us

If you have questions about this policy or your order, reach out anytime: