Legal

Refund & Cancellation Policy

Clear, fair terms for our promotional services, so you always know where you stand before and after you book.

Last updated: August 11, 2026

Overview

This Refund and Cancellation Policy applies to all promotional services purchased from Cheesy Records TV. By booking and paying for any service, you agree to the terms described below. We want every artist to feel confident working with us, so we keep our refund terms straightforward and apply them consistently.

Nature of Our Services

Cheesy Records TV provides intangible promotional services. These include fixed IG Story publications, IG feed posts, written artist interviews, website publication, and brand-managed network page placements using artist submitted assets. We do not sell physical goods. Because nothing is shipped, there are no shipping charges and no physical returns. We do not collect or manage advertising budgets or purchase paid advertising on a customer's behalf. The results of promotional work vary by release, audience, and timing, and they are never guaranteed.

When Work Begins

We confirm the scope and payment instructions directly before work begins. Work starts after any required payment is received and you submit the required assets, such as music links, artwork, a short bio, and any other materials the package needs.

Cancellations

  • If you cancel before work begins, you are entitled to a full refund.
  • Once work has started, refunds are prorated. We refund the portion that covers work not yet performed, and we keep the portion that covers work already completed.
  • To cancel, email us or message us on Instagram as early as possible so we can pause work and calculate any refund accurately.

Refund Eligibility

If we fail to deliver within the stated timeframe for a package due to our own fault, you may choose one of two remedies. You may request that we redo or complete the work, or you may request a refund of the undelivered portion of the service. We will confirm your choice in writing before we act on it.

Non-Refundable Items

The following are not eligible for a refund:

  • Work that has already been performed.
  • Completed and published deliverables, such as a feature, interview, or campaign post that is already live.

Performance Disclaimer

Refunds are not provided based on reach, views, streams, plays, or follower outcomes. Those results depend on factors outside our control, including platform behavior and audience response, and they are never guaranteed. Our service is the promotional work we perform, not a specific metric result.

How to Request a Refund

To request a refund, email cheesyrecordstv@gmail.com or message us on Instagram at @cheesyrecords.tv with your order details, including the name on the order, the service purchased, and the date of purchase. We review each request based on the service scope and work completed.

Refund Processing

If a refund is approved, we confirm the return instructions and expected timing directly with you.

Chargebacks

If something is wrong with your order, please contact us first so we can make it right. Filing a chargeback before reaching out delays resolution for everyone. We are committed to resolving any issue directly and quickly, and most concerns can be settled with a short conversation.

Contact Us

If you have questions about this policy or your order, reach out anytime: