Refund & Cancellation Policy
Clear, fair terms for our promotional services, so you always know where you stand before and after you book.
Last updated: June 21, 2026
Overview
This Refund and Cancellation Policy applies to all promotional services purchased from Cheesy Records TV, operated by [[LLC_LEGAL_NAME]]. By booking and paying for any service, you agree to the terms described below. We want every artist to feel confident working with us, so we keep our refund terms straightforward and apply them consistently.
Nature of Our Services
Cheesy Records TV provides intangible promotional services. These include channel features, filmed interviews, content production, playlist pitching, and managed advertising campaigns. We do not sell physical goods. Because nothing is shipped, there are no shipping charges and no physical returns. The results of promotional work vary by release, audience, and timing, and they are never guaranteed.
When Work Begins
Payment is taken up front. Work begins once we have received your payment and you have submitted the required assets, such as music links, artwork, a short bio, and any other materials a package needs. Until those assets arrive, your order is considered pending and no production work has started.
Cancellations
- If you cancel before production begins, you are entitled to a full refund.
- Once work has started, refunds are prorated. We refund the portion that covers work not yet performed, and we keep the portion that covers work already completed.
- To cancel, email us as early as possible so we can pause work and calculate any refund accurately.
Refund Eligibility
If we fail to deliver within the stated timeframe for a package due to our own fault, you may choose one of two remedies. You may request that we redo or complete the work, or you may request a refund of the undelivered portion of the service. We will confirm your choice in writing before we act on it.
Non-Refundable Items
The following are not eligible for a refund:
- Work that has already been performed.
- Completed and published deliverables, such as a feature, interview, or piece of content that is already live.
- Third-party advertising spend that has already been placed on platforms on your behalf.
Performance Disclaimer
Refunds are not provided based on reach, views, streams, plays, or follower outcomes. Those results depend on factors outside our control, including platform behavior and audience response, and they are never guaranteed. Our service is the promotional work we perform, not a specific metric result.
How to Request a Refund
To request a refund, email us at [[BUSINESS_EMAIL]] with your order details, including the name on the order, the service purchased, and the date of purchase. We review every request fairly and reply within 3 business days.
Refund Processing
Approved refunds are returned to your original payment method. Once approved, please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Chargebacks
If something is wrong with your order, please contact us first so we can make it right. Filing a chargeback before reaching out delays resolution for everyone. We are committed to resolving any issue directly and quickly, and most concerns can be settled with a short conversation.
Contact Us
If you have questions about this policy or your order, reach out anytime:
- Email: [[BUSINESS_EMAIL]]
- Phone: [[BUSINESS_PHONE]]
- Mailing address: [[MAILING_ADDRESS]]